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RETURNS/REFUNDS RETURNS/REFUNDS
At GreenHillZone.Club, we prioritize customer satisfaction and are committed to providing high-quality products. Please review our return and refund policy below to understand the conditions under which we process refunds and returns.
1. Returns
Due to the nature of our products, we do not accept returns under any circumstances. This is to ensure the safety and quality of the products we provide. Please be sure to carefully review your order before completing your purchase.
2. Refunds
We are happy to offer refunds in the following situations:
- Incorrect Orders: If you receive an incorrect product that does not match what you ordered, please contact us immediately, and we will resolve the issue by providing a refund or replacement.
- Defective Orders: If you receive a defective or damaged product, we will gladly offer a full refund or replacement.
- Shipping Issues: If your order is lost or damaged during shipping, please reach out to us as soon as possible, and we will work with you to ensure a satisfactory resolution.
3. How to Request a Refund
To request a refund, please contact us via:
- Our Contact Page
- Email: Info@GreenHillZone.Club
Be sure to provide the following details for quicker resolution:
- Order number
- A brief description of the issue
- Photos (if applicable) of the damaged or incorrect product
Refunds will be processed in a timely manner, and we will notify you once your request has been successfully handled.
4. Non-Refundable Products
Unfortunately, we are unable to accept returns or offer refunds for opened or used products due to the nature of our goods.
5. Timeframe for Refunds
Refunds will typically be processed within 5-7 business days after the approval of the return or issue. The funds will be returned to your original payment method.
If you have any questions or need assistance, please don’t hesitate to contact us. Your satisfaction is important to us, and we are here to ensure that your experience with GreenHillZone.Club is positive and seamless.
